You remember the three
monkeys: see no evil, hear no evil, speak no evil. Well, we propose an
alternative: see to reveal, hear to reveal and speak to reveal.
See To Reveal or Listen With Your Eyes
When you see the person who is speaking, the attendant facial
expressions often clarify what you hear. On the other hand, you’ve
probably noticed when you are conversing over the phone, that it’s easy
to unintentionally talk over the person on the other end. When the
speaker is kidding, you can’t see the twinkling eyes that cue you that
the statement is meant as a joke. Likewise, when the speaker is trying
to choke back tears, you miss the strong feeling behind the message.
When you have the opportunity to converse face-to-face, pay attention
to the facial expressions, as well as other signals that can be sent by
the stance or gesture and posture. If you think listening means only
hearing words, you ignore the rich part of the message that comes to you
non-verbally. See what you hear. See what is revealed.
Hear to Reveal or Listen With Your Ears
This sounds obvious, but it’s actually problematic. Often we hear
but don’t listen. Perhaps background noise inhibits our ability to
hear. Sometimes we hear but we let our minds wander, so we may hear
without listening. Sometimes, we psychologically block out messages that
we find uncomfortable. We are particularly guilty of hearing words but
not the feelings behind the words. We miss the vocal tones and feelings
the words express. See how much is revealed when you hear both words and
feelings.
Speak to Reveal or Listen With Your Mouth
Listen with your mouth? Doesn’t that sound like an oxymoron? Weren’t
you told to “shut your mouth and listen?” Psychologists Dr. Carl Rogers
and Dr. Thomas Gordon developed the concept of “active listening.” That
means that after we listen, we respond with words from our mouth that
assure the speaker that we understood. It usually encourages the speaker
to say more.
Sometimes the words are simple, like “I see,” “Oh,” or “That’s
interesting.” Using our mouths can further the “art of listening” by
asking a clarifying question: “Are you saying that…?” or “I think you’re
saying . . ., is that right?” It is most powerful when we use our
mouths to let the speaker know we’ve heard the feelings behind the words
(sometimes only communicated non-verbally), as in “That’s scary, isn’t
it?” or “I sense that your uncomfortable about this assignment.” Speak
to the speaker and reveal what you have heard.
That’s it for today. Try these ideas and give us YOUR thoughts.
Carolyn Shadle, PhD, and John Meyer, PhD